Shipping Policy

At Roots Natural Products, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how and when your orders will be delivered.

Order Processing

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.

During peak seasons or high demand periods, processing times may be slightly delayed, but we always aim to dispatch your order as quickly as possible.

Shipping Time & Delivery

We currently ship across Egypt with the following estimated delivery times:

  • Cairo & Giza: 1–3 business days
  • Other Governorates: 2–5 business days

Please note that delivery times are estimates and may vary depending on location and courier conditions.

Shipping Fees

Shipping fees are calculated at checkout based on your location and order details.

We may offer free shipping on selected promotions or orders above a certain amount.

Order Tracking

Once your order has been shipped, you may receive a confirmation message with tracking details (if available).

You can track your shipment through the courier service or by contacting our support team.

Delays & Delivery Issues

While we strive to deliver on time, delays may occur due to factors beyond our control such as:

  • Weather conditions
  • High order volumes
  • Courier service delays

If your order is delayed, please contact us and we will assist you promptly.

Incorrect Shipping Information

Please ensure that all shipping details are correct before placing your order.

Roots is not responsible for orders delivered to incorrect addresses provided by the customer.

Failed Delivery Attempts

If delivery fails after multiple attempts, the order may be returned to us.

In such cases, additional shipping fees may apply for re-delivery.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option within Egypt.

Please ensure that the correct amount is available at the time of delivery to avoid delays or failed delivery attempts.

Contact Us

If you have any questions about your order or shipping, feel free to contact us:

  • Email: support@roots.com
  • Phone / WhatsApp: [Your Number Here]

Thank you for choosing Roots 🌿